You may have noticed that Art News Blog was offline quite a bit over the past week or so. Thanks to the lovely people over at Midphase.com for suspending my account three times and a big thank you to the tech support people at midphase hosting.. for your excellent impersonation of a brick wall. I seriously couldn’t pick the difference (I have spoken to more responsive brick walls).
The official reason for Midphase suspending me was the “amount of CPU and/or memory resources used by your account” and they said they want to help me “track down the cause as quickly as possible.” It’s more than a week later and they still haven’t found the “cause” of the problem.
Towards the end of the Midphase email was this sentence.. “We’re not attempting to upsale you to a more expensive plan, however, we’re simply providing you an upgrade path to ensure the future success of your site!” Usually when a sales rep is telling me he isn’t trying to sell me something, he is trying to sell me something. So I was suspicious of their intentions from the beginning.
I took ArtNewsBlog off of the Mid phase hosting account after being suspended twice as it was the most popular website on the account I was using and I wanted to fix the problem quickly. I left a couple of small websites on the Midphase host as they received very little traffic and couldn’t possibly cause a problem. But I was wrong as Midphase has suspended the account again and the websites have been down for more than twelve days now, even though tech support said they would have it back online immediately.
So after hours of chatting with Midphase tech support (it felt like they went out for a coffee everytime I asked a question), submitting several tech support tickets (and not getting one useful reply), and putting up with several days downtime over the past week, I thought I would share my happy experiences with a Midphase hosting review!
The Midphase web host used to be an excellent company, but tech support has gone dooooooown hill very fast after the host was bought out by another hosting company. In the 8 years that I have been online I have never dealt with such incompetence, which says a LOT as I have dealt with a few crappy web hosts in my time.
I’m also very sorry to any one that I recommended Midphase hosting to. I hope you never have to deal with their tech support. I’m never recommending another web host again!